In these terms and conditions, “us”, “we” or “our” means Alma Terra Pottery. It is important to us that you understand these terms and conditions which relate to your use of (the “site”). If you have any questions, please contact us via the get in touch page. 

By accessing and using the site, you agree to be bound by these terms and conditions, our Privacy Policy and any other terms and conditions, notices and disclaimers displayed elsewhere on the site relating to your use of the site (“Terms of Use”). We may change the Terms of Use at any time. If we do, an amended version of the Terms of Use will be posted on the site. You are responsible for ensuring that you regularly review the Terms of Use and your continued use of the Site after any changes are made to the Terms of Use will be deemed to constitute your acceptance of those changes. If you object to any changes to the Terms of Use, or otherwise become dissatisfied with your membership of the site, your only remedy is to immediately discontinue your use of the site.

Prices and Payments
All prices on the Alma Terra Pottery website are quoted in Australian Dollars ($AUD), and are subject to change without notice. Postage and handling charges are not included in the item pricing – these are calculated upon checkout.

Secure Payments
Alma Terra Pottery accepts secure payment via PayPal. We accept Visa, MasterCard payments as well as PayPal payments. Credit card transactions will be processed securely and no card details will be stored.  Orders are shipped after payment is received in full. 

Returns, Refunds & the Australian Consumer Law
You are entitled to a replacement or refund for major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We do not, however, facilitate refunds for change of mind, or a change in your financial situation or circumstances, so please choose carefully. Where the item you have purchased is defective, damaged or significantly different to the item pictured on the website, please contact us to discuss the situation so that we can reach a suitable outcome in compliance with the Australian Consumer Laws. If you chose the wrong product or size, you will be responsible for postage to return the new item to you once we receive the returned item in merchantable condition.  If you chose the correct size or product but we packaged the incorrect size, we will cover the cost of postage of the correct size to you once we receive the returned item in merchantable condition.

Descriptions and Colours
All items for sale at are described and photographed as accurately as possible,  the colours shown are representational only. Actual colours on finished pieces may vary from colours displayed. Due to the slight temperature variations that can occur during the firing process or the position of the piece in the kiln.

Intellectual Property
All of the ceramics, designs, logos, text and photographs on the website are owned by Alma Terra and the photographers and may not be used without permission. The content must not be reproduced, modified, republished, uploaded to a third party, transmitted, posted or distributed in any way without the express authorisation of Lama Terra Pottery. If you would like to feature our work, please get in touch to request images.

Privacy Statement

Collection of Personal Information
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Sharing Personal Information
We do not sell, trade, or rent Users personal identification information to others.  We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters ,surveys or competitions. 

Storage and Security
We store and process your personal information on our host’s servers, currently located in multiply locations around the world. You consent to the transfer, storage and retention of that information onto the servers of our host provider used from time to time by Us, regardless of the location of those servers.
We have taken steps to protect your personal information by contracting with a third party to provide technical and security measures. These measures are designed to mitigate but do not guarantee against, the risk of loss, misuse, unauthorised access, disclosure and alteration.

Web Browser Cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Changes to Privacy Policy
Alma Terra Pottery has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Third Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Acceptance to These Terms
You may withdraw your consent to us collecting, storing, using and disclosing your personal information in accordance with this Privacy Policy, but you may not be permitted to continue to use the Website or some of our services.

No Spam, Spyware or Spoofing
You are prohibited from engaging in spam, spyware or spoofing type activities, regardless of whether directed towards Us or other users of Us.
You must not use the Website to send, upload or distribute spam, viruses or malicious, illegal or prohibited content to the Website or otherwise send content that would breach our Terms of Service or this Privacy Policy. 
You are not permitted to add a user or member to our mailing list (postal or email details included) without the written consent of a user or member.
We may (or we may engage a third party service provider to) take steps to scan and filter messages to check for spam, viruses, phishing attacks and other malicious activity or unlawful or content prohibited by this Privacy Policy and our Terms of Service.
To report spam, spyware or spoof activities to us, please email us on the details below.  
You may opt out of receiving our marketing, advertising and promotional notices, offers and communications by communicating this to us in writing at the email address below.

Contact Us
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us by email: [email protected] 

Add to cart