In these terms and conditions, “us”, “we” or “our” means Alma Terra Pottery. It is important to us that you understand these terms and conditions which relate to your use of almaterrapottery.com.au (the “site”). If you have any questions, please contact us via the get in touch page.
Prices and Payments
All prices on the Alma Terra Pottery website are quoted in Australian Dollars ($AUD), and are subject to change without notice. Postage and handling charges are not included in the item pricing – these are calculated upon checkout.
Alma Terra Pottery accepts secure payment via PayPal. We accept Visa, MasterCard payments as well as PayPal payments. Credit card transactions will be processed securely and no card details will be stored. Orders are shipped after payment is received in full.
Returns, Refunds & the Australian Consumer Law
You are entitled to a replacement or refund for major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We do not, however, facilitate refunds for change of mind, or a change in your financial situation or circumstances, so please choose carefully. Where the item you have purchased is defective, damaged or significantly different to the item pictured on the website, please contact us to discuss the situation so that we can reach a suitable outcome in compliance with the Australian Consumer Laws. If you chose the wrong product or size, you will be responsible for postage to return the new item to you once we receive the returned item in merchantable condition. If you chose the correct size or product but we packaged the incorrect size, we will cover the cost of postage of the correct size to you once we receive the returned item in merchantable condition.
Descriptions and Colours
All items for sale at almaterrapottery.com.au are described and photographed as accurately as possible, the colours shown are representational only. Actual colours on finished pieces may vary from colours displayed. Due to the slight temperature variations that can occur during the firing process or the position of the piece in the kiln.
All of the ceramics, designs, logos, text and photographs on the website are owned by Alma Terra and the photographers and may not be used without permission. The content must not be reproduced, modified, republished, uploaded to a third party, transmitted, posted or distributed in any way without the express authorisation of Lama Terra Pottery. If you would like to feature our work, please get in touch to request images.
Collection of Personal Information
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email Marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Sharing Personal Information
We do not sell, trade, or rent Users personal identification information to others. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters ,surveys or competitions.
Storage and Security
We store and process your personal information on our host’s servers, currently located in multiply locations around the world. You consent to the transfer, storage and retention of that information onto the servers of our host provider used from time to time by Us, regardless of the location of those servers.
We have taken steps to protect your personal information by contracting with a third party to provide technical and security measures. These measures are designed to mitigate but do not guarantee against, the risk of loss, misuse, unauthorised access, disclosure and alteration.
Web Browser Cookies
Third Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Acceptance to These Terms
No Spam, Spyware or Spoofing
You are prohibited from engaging in spam, spyware or spoofing type activities, regardless of whether directed towards Us or other users of Us.
You are not permitted to add a user or member to our mailing list (postal or email details included) without the written consent of a user or member.
To report spam, spyware or spoof activities to us, please email us on the details below.
You may opt out of receiving our marketing, advertising and promotional notices, offers and communications by communicating this to us in writing at the email address below.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us by email: [email protected]