Refund policy

Extreme care is taken when packing items in a secure manner. Compostable and biodegradable materials are used inside,  and at times the item will be double boxed if it is required. Items are shipped in sturdy  boxes.
Should there be any damage to any items; if the cause is deemed to be the packing, the broken item will be replaced. If this is the case, email a video of the damaged piece in its packaging. Options can be discussed of either organising a replacement to be sent out (if it’s in stock or allow a number of weeks, usually up to 8 weeks for a replacement to be made). If the piece can not be replaced, due to its one-off nature a refund of the purchase price minus the shipping costs can be negotiated.

Customer satisfaction is a priority. If for some reason you are not satisfied with an item, please make contact within three days of receiving your purchase and explain the area of dissatisfaction.  An exchange/store credit for equal value of the item that you purchased (minus shipping charges) can be made at this time. This must be done within three days of receiving your item.

 The purchaser is responsible for all return shipping costs and will make sure the item is properly packed in its original packaging. Any damage or breakage in the return of the item is the sole responsibility of the purchaser and if such damage occurs, a refund or store credit will not be issued to the buyer.

* Once the product is delivered I do not accept cancellations.

Delivery :
Already made items ship within 1-3 working days via Australia Post. Most parcels arrive within 10 business days. Once the parcel is taken to Australia Post Office, a tracking number will be issued. Please be aware that the delivery service is the responsibility of Australia Post.

Please ensure that the delivery details entered during check out are correct. Responsibility can not be taken for orders delivered to an incorrect provided postal address.

Shipping Rates:
Shipping method is via Australia Post eparcel. With a flat rate of AU$15 within Australia. Orders over AU$150 incur a free shipping within Australia.

International Shipping:
Due to the high cost of postage, at this point I am not able to post internationally from my current location.