FAQ

Workshops

How do I book a workshop?
select you workshop of interest, select the spots you need and add to cart.

Do I need any pottery experience?
Not at all, the projects we make are suitable for beginners. I supply templates and guide you all the way to achieve the results. The workshops are tailored for small groups so it is manageable for me to help people.

What’s included in the workshop price?
Everything is included, you won't pay any extras for firing or materials. It also includes light refreshments and snacks. Just turn up and have fun.

What should I bring or wear?
Just bring an apron to protect your clothes and a small hand towel. Just wear any comfortable clothes.

Can I cancel or change my booking?
Cancelations can be made up to 6 days prior to the event with a refund. Cancelations or refunds after this period will be reviewed if the spot can be filled. These details are listed on the workshop description. 

When will my finished piece be ready?
The pieces usually take around 4 to 5 weeks to be fired and glazed. I will contact via email to let you know when ready to pick up. If postage needs to be arranged, this needs to be organized during the workshop session.

Can I book a private workshop or bring a group?
Yes, just send me an email via the get in touch section or to almaterrapottery@gmail.com I am happy to discuss a suitable date and projects of interest.

Orders and delivery

I use Australia post as my only service available from my location.

Do you offer shipping or local pickup?
Local pick up is offered on check out. Shipping is offered via Australia Post.

How long does it take to post once the order is placed?

It takes between 1-3 business days for your order to be shipped. I mostly do it the next business day.

What if my order arrives damaged?
I take great care when packing your ceramics so they arrive safely and can be enjoyed for years to come. I use biodegradable materials, wrapping each piece in tissue paper, honeycomb paper and a final layer of corrugated paper. I then fill the box with paper to keep the piece snug and prevent it from moving during delivery. If you ceramics arrives damaged, I will ask you to kindly send a video and pictures to assess the situation.